Washington State Office of the Insurance Commissioner
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2011 Private Passenger Auto Insurance Company Complaints

 

The insurance company consumer complaint comparison guide provides you with helpful information to assess your insurance company and compare it against other companies.

The complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1, has more complaints than average. 

Please note: Companies with zero complaints in a given year will not show up on the complaint comparison guide. To learn more about your specific company visit our agent and company lookup tool.

Complaint Spreadsheets: Company Name Order | Complaint Index Order

Definitions: Complaint | Complaint Ratio | Complaint Index | Market Share | Premium | Printable Version
Search for Company Name
Insurance Type Year     
      Companies 1 - 101    Sorted by Complaint Index in ascending order

 Company Name# of ComplaintsComplaint IndexMarket SharePremium
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 10.175480.37 %$13,724,002
AMICA MUTUAL INSURANCE COMPANY 30.292280.67 %$24,719,057
UNIGARD INSURANCE COMPANY 30.347780.56 %$20,774,756
PEMCO MUTUAL INSURANCE COMPANY 340.361266.19 %$226,661,518
VIGILANT INSURANCE COMPANY 10.489300.13 %$4,921,955
MUTUAL OF ENUMCLAW INSURANCE COMPANY 190.509822.45 %$89,753,855
COUNTRY PREFERRED INSURANCE COMPANY 60.517130.76 %$27,942,744
TRUMBULL INSURANCE COMPANY 10.533740.12 %$4,512,132
PROGRESSIVE CLASSIC INSURANCE COMPANY 40.535020.49 %$18,005,609
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 10.553750.11 %$4,349,154
ALLSTATE INSURANCE COMPANY 300.571413.45 %$126,441,369
OREGON MUTUAL INSURANCE COMPANY 20.610650.21 %$7,887,677
ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY 20.642400.20 %$7,497,920
SAFECO INSURANCE COMPANY OF OREGON 20.649420.20 %$7,416,889.29
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 1410.6601714.06 %$514,369,871.12
ENCOMPASS INDEMNITY COMPANY 30.687270.28 %$10,512,583
USAA GENERAL INDEMNITY COMPANY 90.692290.85 %$31,308,903
UNITED SERVICES AUTOMOBILE ASSOCIATION 350.695063.31 %$121,271,638
SAFECO INSURANCE COMPANY OF ILLINOIS 520.699924.89 %$178,925,234.15
TRAVELERS HOME AND MARINE INSURANCE COMPANY THE 110.719021.00 %$36,844,102.5
FIRST NATIONAL INSURANCE COMPANY OF AMERICA 270.719982.47 %$90,314,288.05
NATIONWIDE AGRIBUSINESS INSURANCE COMPANY 60.734270.53 %$19,679,324
COUNTRY MUTUAL INSURANCE COMPANY 70.752510.61 %$22,402,840
ALPHA PROPERTY & CASUALTY INSURANCE COMPANY 40.772410.34 %$12,471,667
AMCO INSURANCE COMPANY 10.797190.08 %$3,021,021
WESTERN NATIONAL ASSURANCE COMPANY 10.828560.07 %$2,906,628
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY 140.833431.10 %$40,454,961
ALLSTATE FIRE & CASUALTY INSURANCE COMPANY 420.877243.15 %$115,304,707
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 270.893431.99 %$72,780,602
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 80.898470.58 %$21,443,864
GOVERNMENT EMPLOYEES INSURANCE COMPANY 200.915931.43 %$52,587,645
METROPOLITAN CASUALTY INSURANCE COMPANY 160.933581.12 %$41,274,516
NATIONAL GENERAL INSURANCE COMPANY 50.934920.35 %$12,879,886
TEACHERS INSURANCE COMPANY 10.978060.06 %$2,462,338
USAA CASUALTY INSURANCE COMPANY 390.979092.62 %$95,930,421
STATE FARM FIRE & CASUALTY COMPANY 210.981461.40 %$51,530,017.83
UNITRIN AUTO AND HOME INSURANCE COMPANY 100.992990.66 %$24,253,165
GEICO CASUALTY COMPANY 21.004050.13 %$4,797,210
NORTH PACIFIC INSURANCE COMPANY 21.011660.13 %$4,761,148
PROGRESSIVE MAX INSURANCE COMPANY 161.031081.02 %$37,371,797
IDS PROPERTY CASUALTY INSURANCE COMPANY 231.056071.43 %$52,450,724
FARMERS INSURANCE COMPANY OF WASHINGTON 1461.084538.86 %$324,210,111
NATIONWIDE INSURANCE COMPANY OF AMERICA 161.095330.96 %$35,179,591
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 11.108110.05 %$2,173,366
GEICO GENERAL INSURANCE COMPANY 671.118153.94 %$144,308,090
LIBERTY NORTHWEST INSURANCE CORPORATION 61.132060.34 %$12,764,290
ECONOMY PREMIER ASSURANCE COMPANY 11.133940.05 %$2,123,848
PROGRESSIVE DIRECT INSURANCE COMPANY 521.153902.96 %$108,530,271
NEW SOUTH INSURANCE COMPANY 11.194100.05 %$2,016,857
HARTFORD UNDERWRITERS INSURANCE COMPANY 171.242500.90 %$32,950,897
ALLSTATE INDEMNITY COMPANY 171.242880.90 %$32,940,690
GEICO INDEMNITY COMPANY 371.255021.94 %$71,000,972
LIBERTY MUTUAL FIRE INSURANCE COMPANY 341.293751.73 %$63,290,965
DAIRYLAND INSURANCE COMPANY 51.344900.24 %$8,953,545
Patriot General Insurance Company 81.352620.38 %$14,243,927
AMERICAN COMMERCE INSURANCE COMPANY 171.368500.81 %$29,917,040
AMERICAN FAMILY MUTUAL INSURANCE COMPANY 641.386393.04 %$111,175,193
HARTFORD ACCIDENT & INDEMNITY COMPANY 91.450090.40 %$14,947,285
PROGRESSIVE CASUALTY INSURANCE COMPANY 641.480852.84 %$104,083,743
ESURANCE INSURANCE COMPANY 131.497570.57 %$20,906,045
TWIN CITY FIRE INSURANCE COMPANY 131.512970.56 %$20,693,221
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY 31.557080.12 %$4,640,080
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 161.617590.65 %$23,821,373
TRAVELERS COMMERCIAL INSURANCE COMPANY 31.642290.12 %$4,399,314
HARTFORD CASUALTY INSURANCE COMPANY 221.658260.87 %$31,951,067
INTEGON PREFERRED INSURANCE COMPANY 151.826620.54 %$19,776,874
AMERICAN NATIONAL GENERAL INSURANCE COMPANY 21.856100.07 %$2,595,040
AMERICAN MODERN HOME INSURANCE COMPANY 11.908110.03 %$1,262,150
PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION 191.924510.65 %$23,776,512
COAST NATIONAL INSURANCE COMPANY 201.940990.67 %$24,815,356
NATIONAL MERIT INSURANCE COMPANY 52.125470.15 %$5,665,394
SAFECO INSURANCE COMPANY OF AMERICA 62.179620.18 %$6,629,557.65
21st Century Advantage Insurance Company 52.193080.15 %$5,490,723
21st Century North America Insurance Company 82.196290.23 %$8,772,328
Charter Indemnity Company 172.323740.48 %$17,618,816
AUSTIN MUTUAL INSURANCE COMPANY 32.688590.07 %$2,687,274
NATIONAL GENERAL ASSURANCE COMPANY 62.715670.14 %$5,320,951
SENTINEL INSURANCE COMPANY LTD 72.917100.15 %$5,779,118
FINANCIAL INDEMNITY COMPANY 53.039680.10 %$3,961,480
HORACE MANN INSURANCE COMPANY 23.429150.03 %$1,404,616
FIDELITY NATIONAL INSURANCE COMPANY 34.090060.04 %$1,766,468
Starr Indemnity & Liability Company 74.145090.11 %$4,067,039
QBE INSURANCE CORPORATION 14.352590.01 %$553,308
VIKING INSURANCE COMPANY OF WISCONSIN 74.826220.09 %$3,493,055
WARNER INSURANCE COMPANY 14.904450.01 %$491,048
OMNI INSURANCE COMPANY 195.013360.24 %$9,127,230
HARTFORD INSURANCE COMPANY THE MIDWEST 25.849670.02 %$823,405
TITAN INDEMNITY COMPANY 16.534040.01 %$368,581
VICTORIA FIRE & CASUALTY COMPANY 166.539160.16 %$5,892,675
WORKMEN'S AUTO INSURANCE COMPANY 176.764200.16 %$6,052,669
21st Century Preferred Insurance Company 37.420130.02 %$973,699
INFINITY INSURANCE COMPANY 17.496300.00 %$321,268
Hallmark Insurance Company 47.853240.03 %$1,226,665
Pacific Star Insurance Company 119.841040.07 %$2,691,945.68
RESPONSE WORLDWIDE INSURANCE COMPANY 310.326130.01 %$699,678
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY 412.759380.02 %$754,997
METROPOLITAN GENERAL INSURANCE COMPANY 113.165700.00 %$182,924
AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS 223.473730.00 %$205,193
GENERAL INSURANCE COMPANY OF AMERICA 325.472680.00 %$283,635.92
MID-CENTURY INSURANCE COMPANY 474.247880.00 %$129,745
UNIVERSAL CASUALTY COMPANY 3232.695690.00 %$31,049