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The insurance company consumer complaint comparison guide provides you with helpful information to assess your insurance company and compare it against other companies.

The complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1, has more complaints than average. 

Please note: Companies with zero complaints in a given year will not show up on the complaint comparison guide. To learn more about your specific company visit our agent and company lookup tool.

Complaint Spreadsheets: Company Name Order | Complaint Index Order

Definitions: Complaint | Complaint Ratio | Complaint Index | Market Share | Premium | Printable Version
Search for Company Name
Insurance Type Year     
      Companies 1 - 121    Sorted by Complaint Index in ascending order

 Company Name# of ComplaintsComplaint IndexMarket SharePremium
ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY 10.075440.57 %$20,112,131
ROCKY MOUNTAIN FIRE & CASUALTY COMPANY 10.170590.25 %$8,894,027
NORTH PACIFIC INSURANCE COMPANY 20.174420.49 %$17,398,426
NATIONWIDE AGRIBUSINESS INSURANCE COMPANY 20.192990.44 %$15,723,535
STATE FARM FIRE & CASUALTY COMPANY 80.241811.42 %$50,197,021
FIDELITY NATIONAL INSURANCE COMPANY 10.274470.15 %$5,528,012
AMICA MUTUAL INSURANCE COMPANY 40.281900.61 %$21,529,301
NEW SOUTH INSURANCE COMPANY 20.324980.26 %$9,337,632
INTEGON PREFERRED INSURANCE COMPANY 10.342390.12 %$4,431,394
OREGON MUTUAL INSURANCE COMPANY 10.356060.12 %$4,261,333
LIBERTY NORTHWEST INSURANCE COMPANY 20.368300.23 %$8,239,235
PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION 40.374210.46 %$16,218,535
AMERICAN MODERN HOME INSURANCE COMPANY 10.438200.09 %$3,462,489
UNIGARD INSURANCE COMPANY 70.487810.61 %$21,772,497
AMERICAN INTERNATIONAL SOUTH INSURANCE COMPANY 30.527420.24 %$8,630,408
UNITRIN AUTO AND HOME INSURANCE COMPANY 70.554770.54 %$19,144,762
MUTUAL OF ENUMCLAW INSURANCE COMPANY 230.566721.75 %$61,577,526
PEMCO INSURANCE COMPANY 290.596232.09 %$73,798,609
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 500.601053.59 %$126,217,862
ALLSTATE INDEMNITY COMPANY 220.604651.57 %$55,205,404
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 1900.6046713.56 %$476,759,398
SAFECO INSURANCE COMPANY OF ILLINOIS 1060.638227.16 %$251,997,835
BALBOA INSURANCE COMPANY 60.653750.39 %$13,925,256
UNITED SERVICES AUTOMOBILE ASSOCIATION 490.666823.17 %$111,494,899
21ST CENTURY INSURANCE COMPANY 10.667920.06 %$2,271,633
TWIN CITY FIRE INSURANCE COMPANY 60.689450.37 %$13,204,292
AUSTIN MUTUAL INSURANCE COMPANY 20.715930.12 %$4,238,634
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 10.717440.06 %$2,114,839
ENCOMPASS INSURANCE COMPANY OF AMERICA 150.737560.87 %$30,857,399
COUNTRY PREFERRED INSURANCE COMPANY 70.740970.40 %$14,333,895
ASSOCIATED INDEMNITY CORPORATION 20.741180.11 %$4,094,241
USAA CASUALTY INSURANCE COMPANY 470.838672.41 %$85,029,389
ALLSTATE INSURANCE COMPANY 1110.842895.68 %$199,808,786
GEICO GENERAL INSURANCE COMPANY 620.852353.13 %$110,367,042
WESTERN NATIONAL ASSURANCE COMPANY 10.875990.04 %$1,732,074
LIBERTY MUTUAL FIRE INSURANCE COMPANY 270.879791.32 %$46,564,029
PEMCO MUTUAL INSURANCE COMPANY 890.900814.26 %$149,906,578
LIBERTY INSURANCE CORPORATION 30.918280.14 %$4,956,879
VIGILANT INSURANCE COMPANY 40.939000.18 %$6,463,364
AMERICAN HOME ASSURANCE COMPANY 40.942130.18 %$6,441,888
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY 30.982220.13 %$4,634,236
MID-CENTURY INSURANCE COMPANY 520.985022.27 %$80,098,537
UNIGARD INDEMNITY COMPANY 11.028290.04 %$1,475,529
METROPOLITAN CASUALTY INSURANCE COMPANY 301.054921.22 %$43,148,719
PROGRESSIVE CLASSIC INSURANCE COMPANY 321.060451.30 %$45,784,924
USAA GENERAL INDEMNITY COMPANY 51.065740.20 %$7,118,421
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 81.081840.31 %$11,219,929
PROGRESSIVE MAX INSURANCE COMPANY 691.083842.74 %$96,593,884
NATIONWIDE MUTUAL INSURANCE COMPANY 281.101061.09 %$38,584,204
AMERICAN COMMERCE INSURANCE COMPANY 231.125390.88 %$31,009,146
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY 661.133852.51 %$88,319,000
COUNTRY MUTUAL INSURANCE COMPANY 201.138530.75 %$26,653,275
FARMERS INSURANCE COMPANY OF WASHINGTON 2861.1453310.77 %$378,878,704
NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY 21.197310.07 %$2,534,480
AMCO INSURANCE COMPANY 31.206370.10 %$3,773,146
GOVERNMENT EMPLOYEES INSURANCE COMPANY 411.225921.44 %$50,744,337
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 111.252580.37 %$13,324,503
TRAVELERS INDEMNITY COMPANY OF AMERICA THE 31.313100.09 %$3,466,481
GENERAL INSURANCE COMPANY OF AMERICA 121.391910.37 %$13,080,809
NATIONAL INTERSTATE INSURANCE COMPANY 11.448940.02 %$1,047,166
CALIFORNIA CASUALTY INDEMNITY EXCHANGE 51.505490.14 %$5,039,129
DAIRYLAND INSURANCE COMPANY 301.510770.85 %$30,129,173
SAFECO INSURANCE COMPANY OF AMERICA 331.561110.91 %$32,073,456
GEICO INDEMNITY COMPANY 561.569101.54 %$54,150,269
HARTFORD UNDERWRITERS INSURANCE COMPANY 521.598841.40 %$49,347,292
NORTHBROOK INDEMNITY COMPANY 21.642560.05 %$1,847,455
NATIONAL GENERAL INSURANCE COMPANY 191.652590.49 %$17,444,327
SENTINEL INSURANCE COMPANY LTD 111.674690.28 %$9,966,069
NATIONWIDE INSURANCE COMPANY OF AMERICA 41.715990.10 %$3,536,799
INTEGON INDEMNITY CORPORATION 101.779110.24 %$8,528,265
TRAVELERS HOME AND MARINE INSURANCE COMPANY THE 121.784590.29 %$10,202,540
AIG PREMIER INSURANCE COMPANY 31.908110.06 %$2,385,518
HARTFORD ACCIDENT & INDEMNITY COMPANY 21.909660.04 %$1,589,057
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 471.928101.05 %$36,985,680
FEDERAL INSURANCE COMPANY 31.933080.06 %$2,354,704
PHOENIX INSURANCE COMPANY THE 21.955340.04 %$1,551,932
GEICO CASUALTY COMPANY 101.956480.22 %$7,755,141
PROGRESSIVE AMERICAN INSURANCE COMPANY 21.998660.04 %$1,518,294
DEPOSITORS INSURANCE COMPANY 32.029210.06 %$2,243,156
CHARTER OAK FIRE INSURANCE COMPANY THE 12.110320.02 %$718,980
VICTORIA FIRE & CASUALTY COMPANY 222.236320.42 %$14,926,352
ESURANCE INSURANCE COMPANY 372.259220.70 %$24,848,927
AMEX ASSURANCE COMPANY 322.270310.60 %$21,386,002
AMERICAN FAMILY MUTUAL INSURANCE COMPANY 42.316540.07 %$2,619,898
AIU INSURANCE COMPANY 182.485590.31 %$10,987,699
AIG NATIONAL INSURANCE COMPANY INC 462.502420.79 %$27,890,885
TRUMBULL INSURANCE COMPANY 32.571800.05 %$1,769,896
TRAVELERS INDEMNITY COMPANY THE 12.609770.01 %$581,383
FINANCIAL INDEMNITY COMPANY 432.641480.70 %$24,699,339
NATIONAL MERIT INSURANCE COMPANY 232.656220.37 %$13,137,949
DEERBROOK INSURANCE COMPANY 32.723690.04 %$1,671,201
TEACHERS INSURANCE COMPANY 52.941040.07 %$2,579,486
ATLANTIC MUTUAL INSURANCE COMPANY 13.074690.01 %$493,473
VIKING INSURANCE COMPANY OF WISCONSIN 423.214160.56 %$19,826,484
PROGRESSIVE NORTHERN INSURANCE COMPANY 33.271570.03 %$1,391,329
WORKMEN'S AUTO INSURANCE COMPANY 133.460990.16 %$5,699,122
TRAVCO INSURANCE COMPANY 33.520200.03 %$1,293,059
INFINITY INSURANCE COMPANY 13.801870.01 %$399,087
HORACE MANN INSURANCE COMPANY 73.989920.07 %$2,661,938
AIG CENTENNIAL INSURANCE COMPANY 34.029060.03 %$1,129,748
MERASTAR INSURANCE COMPANY 14.224590.01 %$359,153
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 24.289870.02 %$707,376
ILLINOIS NATIONAL INSURANCE COMPANY 144.330420.13 %$4,905,270
MERITPLAN INSURANCE COMPANY 74.499970.06 %$2,360,221
QBE INSURANCE CORPORATION 134.565960.12 %$4,319,917
OMNI INSURANCE COMPANY 165.084890.13 %$4,774,223
ARCH INSURANCE COMPANY 15.356380.00 %$283,265
NATIONWIDE ASSURANCE COMPANY 75.379290.05 %$1,974,412
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY 85.422440.06 %$2,238,515
PROGRESSIVE PREFERRED INSURANCE COMPANY 25.787740.01 %$524,307
AIG PREFERRED INSURANCE COMPANY 126.788950.07 %$2,681,902
NEW HAMPSHIRE INDEMNITY COMPANY INC 58.672860.02 %$874,726
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 110.905770.00 %$139,126
LINCOLN GENERAL INSURANCE COMPANY 117.258240.00 %$87,916
HARTFORD FIRE INSURANCE COMPANY 131.561910.00 %$48,073
GUARANTY NATIONAL INSURANCE COMPANY 132.291390.00 %$46,987
AMERICAN STANDARD INSURANCE COMPANY OF WISCONSIN 153.329430.00 %$28,451
UNIVERSAL UNDERWRITERS INSURANCE COMPANY 258.789760.00 %$51,617
HARTFORD CASUALTY INSURANCE COMPANY 1135.229550.00 %$11,220
HARTFORD INSURANCE COMPANY THE MIDWEST 3250.720280.00 %$18,155
TRANSPORTATION INSURANCE COMPANY 15835.675280.00 %$260
Companies 1 - 121   Sorted by Complaint Index in ascending order