Washington State Office of the Insurance Commissioner
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2009 Health Carrier Complaints

 

The insurance company consumer complaint comparison guide provides you with helpful information to assess your insurance company and compare it against other companies.

The complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1, has more complaints than average. 

Please note: Companies with zero complaints in a given year will not show up on the complaint comparison guide. To learn more about your specific company visit our agent and company lookup tool.

Complaint Spreadsheets: Company Name Order | Complaint Index Order

Definitions: Complaint | Complaint Ratio | Complaint Index | Market Share | Premium | Printable Version
Search for Company Name
Insurance Type Year     
      Companies 1 - 16    Sorted by Complaint Index in ascending order

 Company Name# of ComplaintsComplaint IndexMarket SharePremium
COLUMBIA UNITED PROVIDERS 10.139001.17 %$85,194,920
COMMUNITY HEALTH PLAN OF WASHINGTON 50.169194.82 %$349,946,944.47
GROUP HEALTH COOPERATIVE 250.2666615.29 %$1,110,217,961
GROUP HEALTH OPTIONS INC 150.278278.79 %$638,335,634
KAISER FOUNDATION HEALTH PLAN OF THE NORTHWEST 70.318063.59 %$260,618,451
WASHINGTON DENTAL SERVICE 120.335075.84 %$424,102,192
HEALTH NET HEALTH PLAN OF OREGON INC 10.542330.30 %$21,835,308
PROVIDENCE HEALTH PLAN 21.067160.30 %$22,193,227
REGENCE BLUECROSS BLUESHIELD OF OREGON 81.228651.06 %$77,104,473
REGENCE BLUESHIELD 2241.3371527.32 %$1,983,751,762
PREMERA BLUE CROSS 2061.3778324.38 %$1,770,480,827
ASURIS NORTHWEST HEALTH 241.511152.59 %$188,071,942
KPS HEALTH PLANS 121.735121.12 %$81,897,464
PACIFICARE OF WASHINGTON INC 72.703840.42 %$30,657,494
LIFEWISE HEALTH PLAN OF WASHINGTON 603.402162.87 %$208,840,713
AETNA HEALTH INC 48.168150.07 %$5,799,032
Companies 1 - 16   Sorted by Complaint Index in ascending order