The Office of the Deaf and Hard of Hearing is responsible for quality assurance and data collection. In order to facilitate requests for Sign Language Interpreters and collect accurate and timely data, we have implemented an online Interpreter request system. To request a Sign Language Interpreter, you must utilize this system. The following is information to help you understand how the system works and what is required to use it.
This online system benefits the state in several ways:
There are two sign language interpreter request forms:
The first form is for providers who are utilizing Health Care Authority's (HCA) Sign Language Interpreter reimbursement program. This program is available for patients who have active Apple Health Insurance. Requests for Sign Language Interpreters require having a National Providers Identification (NPI) number and the patient's Provider One number and Date of Birth. You must provide your billing address and contact information even though the Contractor will bill Health Care Authority. After you set up your account, use this form: Apple Health Sign Language Interpreter Request
Providers who have patients not covered under Apple Health, may also utilize this system, however, you will need to fill out a Master Contract Usage Agreement and use the General Sign Language Interpreter Request Form. Requestors who use this form are responsible to pay for Sign Language Interpreter services.
In order to make the process easier, we have established a way to save your billing information. We need a name of a contact person; generic information is not acceptable.
You will also need to select at least 3 Contractors from the DES Master Contractor List.
Once the account is approved, we will walk you though the process and provide a guide on the request system.