Ask DSHS (Constituent Services)

Thank you for contacting DSHS Constituent Services.

Due to confidentiality rules we are unable to discuss specific cases through email and are, therefore, unable to respond to requests including the following; Change of Circumstance (address, phone numbers, members of household, start/stop work, cancellation of benefits etc.)

You can Report a change in your financial and household circumstances on the Washington Connection website in addition to finding some case specific information by creating a client benefit account.  You can also contact your local DSHS Office or to apply for DSHS benefits please go to the Washington Connection website.

DSHS Constituent Services (Administrative Office, no direct client services provided at this location)
PO Box 45130
Olympia, WA 98504-5130

(800) 737-0617 (No direct client services provided at this phone number)

• Report a change (Change of Circumstances) on your DSHS case/benefits (e.g. address, phone number, work hours etc.)
• Locate a DSHS Office
• File a Complaint (Ask DSHS) in these other languages: English, Cambodian, Chinese, Korean, Laotian, Russian, Somali, Spanish, Vietnamese

Email is not an inherently secure form of communication. There is a risk that any individually identifiable health information and other sensitive or confidential information that may be contained in an email sent from a commercial email service (such as Gmail, Hotmail, etc.) may be misdirected or intercepted by unauthorized third parties. Please bear this in mind if you wish to use your personal email account to communicate with DSHS. If DSHS communicates with you, email containing confidential information about you will be sent through a secure email system to protect your information.

We cannot send certain types of information over the Internet due to confidentiality, so if possible, please provide other ways for us to reach you; such as a mailing address or phone number.