Washington State Division of Child Support
Washington State Department of Social and Health Services Home page

Division of Child Support

Payment Services - Frequently Asked Questions


  • Registering
    • What if I am outside of the United States?  Back to Top
    Currently we allow registration from US territories and military addresses only. If you are using the website to view payment history only, you may use your permanent US address to get into the site.

    If you want to make payments, your address must match the address on our records and you must have a valid United States bank account.


    • What if I dont have a valid email address? Can I still register?  Back to Top

    DCS Online is a service available once you have created a Secure Access Washington (SAW) account. You must have a valid email address to create your SAW account. You also need a valid email address to receive payment notifications or reminders should you choose to use these services.

    If you do not have a valid email address you can easily create one at a number of free sites on the internet (do a search for 'free email accounts').



    • What if I dont have a valid social security number?  Back to Top
     A social security number is required for an individual to view or make child support payments as an individual. If you do not have a social security number, please Contact Us for further assistance.


    • Why do you need all of my personal information?  Back to Top
    The information required during registration is used to help validate who you are. We do not use your information for any purpose other than to provide you the best service possible. We will not solicit you in any way as this is a voluntary service.

    For more info see our Terms and Conditions


    • Do I have to provide a bank account to register?  Back to Top
    You only have to provide a bank account if you are registering as an Employer or an Individual that is going to make payments. If you register to view your child support payment history only you will not be required to provide a bank account.


    • I tried to register, but it said my SSN was already in the system. Did someone steal my identity? How did this happen?  Back to Top
    This can happen if a user registers and forgets that they registered or forgets their User ID or password and tries to re-register. If you forget your User ID or password, you can have them sent to your email address from the main page.

    It is also possible that someone else registered using your SSN by accident or someone who knows your information registered with it instead of their own. (i.e. The other party to the case.) You may Contact Us to resolve these issues.


    • Will I be able to make payments immediately after I register?  Back to Top
    Bank account verification takes 10-12 days. When registering to make payments, your name, address, and social security number are verified against our child support system. If your information matches, you will be mailed an Activation Code through the US mail within four to five days after registration. This code must be used the first time you log into the service to make a payment.


    • What happens after I register to Make Payments?  Back to Top
    When you have completed registration, your name, address, and social security number are verified against our child support system. If your information matches, you will be mailed an Activation Code through the US mail within four to five days. This code must be used the first time you log into the service to make a payment.


    • Can I register to pay child support for a friends case?  Back to Top
    Anyone can register to pay child support on behalf of someone who has a Washington State child support case. However, for our verification purposes, they must register using the name, social security number and address of the person who has the support obligation.


    • How do I register to make payments as an Employer?  Back to Top
    After you have registered, on the main menu under the Payments section click on the option to Submit or Cancel a Payment. The next page will present you a list of payment options. Click on the option to submit a payment 'for a Company'. If you do not have a company associated to your account, you will need to add one before you can make a payment.


  • User Information
  • All user information is provided for verification purposes only. We do not solicit our website users to make payments nor do we provide user information to anyone else.

    For more info see our Terms and Conditions


    • I updated my address but all of my child support payments are still sent to the old address. Why did it not update?  Back to Top
    The Payment Services and DCS Online Systems are currently only designed for viewing the last five child support payments applied to your case or making payments. It does not interface directly with our child support system, which is where all your case information is maintained. Updating your address on your Internet account does not automatically update the child support system. In order to update your address in our child support system, you will need to contact Your Local Field Office.


    • I want to cancel my account. If I do this can I re-open it later?  Back to Top
    If you delete your Secure Access Washington (SAW) account, we will not be able to re-open your account later. All your information, including any scheduled payments will be deleted from our system.


    • If I cancel my account will all of my currently initiated payments still be paid?  Back to Top
    If you close your account, or delete a bank account, it will cancel all of the payments that you have initiated, including future recurring payments. Please wait to close your account until all payments that you need to have processed have done so.


    If you are not in the payment services site yet, click on the 'Welcome' link in the top right corner to the left of the 'LOG OFF' button.

    If you are in the payment services site, use the 'Change your password' link under 'My Account' on the main menu. 



  • Bank Accounts
    • Do I have to have a bank account to use this service?  Back to Top
    You only need to have a bank account if you intend to make payments. When you try to make a payment, the system will ask you to add a bank account if you do not have one registered.


    • Our business has a debit block on our bank account. Can I still use the system to make payments?  Back to Top
    Yes, you will need to notify your bank to allow an ACH debit transaction from company ID: Washington-DSHS Web Payments, 5916001088


    • My bank account is still verifying, how long will this take?  Back to Top
    Bank account verification takes 10-12 days. After the bank account has been verified, you will be notified by email that you may begin using it to make payments.


    • My bank account has been suspended, how do I make it valid again?  Back to Top
    If your bank account is suspended, please Contact Us to have it reviewed.


    • I no longer want to make payments with your site. Can I just delete my bank account?  Back to Top
    If you delete your bank account, you will have to wait 10-12 days for the verification process to be completed if you want to make a child support payment in the system. You can Contact Us to have us suspend your bank account. We can then re-activate your bank account at a later date without waiting the 10-12 days.


    • What happens if I delete the bank account from which the payment was supposed to be made? Will it still be made?  Back to Top
    Deleting a bank account will stop all initiated and future recurring payments associated with that account.


    • Can I add a bank account on this website to receive child support by direct deposit?  Back to Top

    No. To authorize direct deposit, you must submit a written request. You may Contact Us for more information.



  • Making Payments
    • The website is asking for my activation code, but I never received one. How can I get one?  Back to Top
    Your name, address, and social security number are verified against our child support system after registering to make a child support payment. If your information matches, you will be mailed an Activation Code through the US mail within four to five days. If you have not received your Activation Letter, please Contact Us to resolve any problems.


    • When I set up a one time child support payment, why can I not set it for today? Why do I have to wait 2 to 3 days?  Back to Top
    We use a batch process to process all of our payments which runs at 3:00pm. The minimum process time is 2 business days. When you make your payment on the web before 3:00 pm Pacific Time, it will post to the case on the second business day, unless you select a different delivery date further in the future.


    • When I set up a recurring payment, what happens if the first day is before today in the month?  Back to Top

    If the day you have chosen has already passed this month, the first payment will be scheduled for the following month.



    • Do you allow File Uploads for Employers?  Back to Top
    If you are an Employer, you have the option of uploading an existing employee file into the system instead of manually adding your employees. Uploading a file will replace any existing employee information in your account.


    • What happens if my payment falls on a weekend or a holiday?  Back to Top

    If your payment is for Child Support, it will be processed on the next business day. If a recurring payment is scheduled for the last day of the month and that day falls on a weekend, the payment will be made on the last business day of that month.

    If you payment is for a Medical Premium, it will be processed on the last business day before the weekend or holiday.



    • Can I cancel a payment once it has been initiated?  Back to Top
    You can cancel a payment as long as it hasn't begun to process. Once a payment is in 'Processing' or 'Posted' status, you will not be able to cancel it.


    • Can I cancel a recurring payment once I have turned them on?  Back to Top
    You can disable recurring payments and it will cancel any recurring payments that are not yet processing. If the payment is processing or posted, it cannot be canceled.


    • What happens if I delete the bank account from which the payment was supposed to be made? Will it still be made?  Back to Top
    Deleting a bank account will stop all initiated and future recurring payments associated with that account.


    • When can I begin making child support payments after I register?  Back to Top
    Bank account verification takes 10-12 days from the date of registration. After the registered bank account has been verified, you will be notified by email that you may begin using the bank account to make payments.


    • Do I pay when I want and how much I want without DCS interference?  Back to Top
    You remain in control of when the payment is made and the payment amount. You schedule the date the child support payment will be deducted from your bank account and delivered to DCS for posting to your case. Payments made using the web site are voluntary and cannot replace federally mandated wage withholding. If your order requires wage withholding, DCS may take collection action even if you are making payments using the payment service.


    • How long does the process take from making a child support payment on the web to posting it to the case?  Back to Top
    The minimum process time is 2 business days. When you make your child support payment on the web before 3:00 pm Pacific Time, it will post to the case on the second business day, unless you select a different delivery date further in the future. Payments are posted to the cases once a day overnight.


    • Can I use a credit card to make my payment using this service?  Back to Top
    The Division of Child Support contracts with vendors who accept credit/debit card payments on our behalf. A link to their website is provided on the Payments page of the site.


    • What if my bank does not honor the deduction?  Back to Top
    If your bank does not honor your deduction because of insufficient funds, a stop payment, or a closed account, we will suspend your payment service bank account. If you think your bank will not honor a deduction, please call us at 1-800-468-7422 to arrange to make the payment.


  • Payment History
    • Why can I not see more than 5 child support payments applied to my case?  Back to Top
    Due to system limitations we are only allowed to display the 5 most recent child support payments made toward your case.


    • Can you send me a list of all of my payments or the payments made in the last year?  Back to Top
    To get a complete payment history please contact Your Local Field Office.


    • Why does my web payment history only display the payments I made on the internet?  Back to Top
    Currently our system is limited to displaying only payments made through the internet. For a more complete payment history you can contact Your Local Field Office


  • Receiving Email
    • Where can I find the option to enable Email Notifications?  Back to Top
    After you log in, on the main menu under the 'My Account', click on the 'Set up Email Notifications or Reminders'. Then check the box for 'Send me an email when a payment is received' and click Submit the Changes. This option is not available for employers.


    • Where can I find the option to enable Email Reminders?  Back to Top
    After you log in, on the main menu under the 'My Account', click on the 'Set up Email Notifications or Reminders'. Then check the box for 'Send me an email reminding me that I need to make a payment' and select how many days before the due date you would like to be notified as well as the day of the month your payment is due. Then click the 'Submit the Changes' button to save your changes. This option is not available for employers.


    • What is the difference between Email Notifications and Email Reminders?  Back to Top
    An email notification is sent to you when a child support payment has been posted to your account. An email reminder is sent out to remind you of a payment due based on the information that you provide.


    • If I turn on Email Reminders will you contact me or harass me to pay my payments?  Back to Top
    This system is an automated email system and is completely voluntary, designed for your convenience. If at any time you wish to stop receiving the notifications, you can simply turn them off and you will no longer receive our automated email reminders.


    • What happens if I do not make a payment by the Email Reminder date?  Back to Top
    Our system doesn't verify the date that you enter. It is your responsibility to make sure the date entered is correct and that your payment is made on time. If you are unsure of what date your payment is due, you should contact Your Local Field Office.


    • I chose to receive an email reminding me when my payment is due. What happens if I do not receive an email?  Back to Top
    Your obligation to pay does not change if you do not receive an email reminder. This service is provided as a courtesy to you and does not verify due dates listed in your child support order. The Division of Child Support is not responsible for undeliverable emails. Please keep your account information updated.


  • Contacting Us
    • Every time I send you an email, nobody replies. What do I need to do to get an answer?  Back to Top
    Please do not reply to an automated email. These addresses are not necessarily assigned to a staff member in our department.

    Visit the Contact Us page and make sure you direct your inquiry to the correct area.


    • I have a case related question. Can you give me an email address?  Back to Top
    To contact your local representative, please refer to our Contact Us page.


    • There is a problem with my child support payments, who should I contact?  Back to Top
    For case related issues you should contact Your Local Field Office.


    • I found a problem with the website. Who should I contact?  Back to Top
    Please Contact Us to let us know of the web site related problems.


    • I have a problem and I am not sure who to contact. Is there a general email where I can send it?  Back to Top
    Your local representative will know where to forward your inquiry. Please refer to the DSHS Contact Us page.


    • I dont like to send email, is there a number I can call to talk with someone specific?  Back to Top
    Yes. For phone numbers,