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Problem Based Learning and Facilitator Training, Course #2252

This course is 3 days in length.  The purpose of this course is to introduce students to basic facilitation skills with an emphasis on problem-based learning curriculum and classroom settings. The course details the need to transition the classroom environment from instructor-centered to student-centered while at the same time shifting responsibility for student learning from instructor to student. Students will be exposed to a variety of small and large group activities and will practice the new skills during the course.


Topics include:

  • Adult Learning principles
    • Psychology of learning
  • Facilitation defined
  • Feedback and coaching
  • Overview of Problem Based Learning
  • Role of the PBL Facilitator
  • Facilitation Techniques
    • Brainstorming
    • Classroom activities
    • Guided group discussion
    • Focused conversation (Funneling technique)
    • Use of Socratic questioning
  • Appealing to different learning intake styles
  • Classroom management techniques



There are no pre-requisites for this course.

Persons with T1 and T2 certifications will be given selection preference in order to assist them in meeting their continuing education requirements.

  • Currently employed as a telecommunicator at a recognized PSAP in the State of Washington

Who can attend our classes?

  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.

Dress Code & Identification:

  • Uniforms, agency logo clothing or business casual attire is appropriate for classroom wear.
  • Visible Agency official ID is recommended (badges / agency IDs) while on campus.



  • None



  • 8:00 a.m. to 5:00 p.m.
  • Monday through Friday
  • Dates and locations listed below.


Cancelation Policy:

  • Notification to our office is required two (3) weeks before the start of class
  • Student no shows or cancelations less than two (3) weeks before class are billed $125.
  • Materials may be required to be returned to our office.




There is no rest for this class.  It must be taken again.


Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.


Application Form

CJTC Telecom Application



Submit Applications, Course, Program

or Policy Questions

Gayle Pond, Administrative Assistant

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fax: 206-835-7959

Student Guide