Washington State
Criminal Justice Training Commission

Problem Based Learning and Facilitator Training, Course #2252

This course is 3 days in length.  The purpose of this course is to introduce students to basic facilitation skills with an emphasis on problem-based learning curriculum and classroom settings. The course details the need to transition the classroom environment from instructor-centered to student-centered while at the same time shifting responsibility for student learning from instructor to student. Students will be exposed to a variety of small and large group activities and will practice the new skills during the course.

Topics include:

• Adult Learning principles
  • Psychology of learning
• Facilitation defined
• Feedback and coaching
• Overview of Problem Based Learning
• Role of the PBL Facilitator
• Facilitation Techniques
  • Brainstorming
  • Classroom activities
  • Guided group discussion
  • Focused conversation (Funneling technique)
  • Use of Socratic questioning
• Appealing to different learning intake styles
• Classroom management techniques

Pre-requisites:

There are no pre-requisites for this course.

Persons with T1 and T2 certifications will be given selection preference in order to assist them in meeting their continuing education requirements.

• Currently employed as a telecommunicator at a recognized PSAP in the State of Washington

Who can attend our classes?

• Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
• Employees from other call centers, government agencies or security departments will not be accepted.

Cost:

• None

Schedule:

• 8:00 a.m. to 5:00 p.m.
• Monday through Friday
• Dates and locations listed below.

Cancelation Policy:

• Notification to our office is required two (3) weeks before the start of class
• Student no shows or cancelations less than two (3) weeks before class are billed $125.
• Materials may be required to be returned to our office.