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CIT – Annual Crisis Intervention Refresher, 2 HR, Online – Statewide (OFFLINE FAQ)

UPDATE: The CIT Annual Online Refresher Course will go OFFLINE on 8/10/2017 at 1400 and will remain OFFLINE for up to four (4) weeks.

The WSCJTC LMS team has decided at this time to take the CIT Annual Online Refresher Course offline for maintenance due to the two outstanding issues of 1) Unable to re-launch the course after a test failure and 2) Not updating the passing scores correctly. We anticipate that the course will be offline for up to four (4) weeks and resume the week of September 11, 2017.

Please check our Facebook, Twitter and website for updates.

The help desk email is still OPEN and available for help Monday – Friday, 0800 – 1700 for all of your questions.  There are NO changes to our current "old" LMS; it is still available for online registration, reports and transcripts.


FAQ Regarding the OFFLINE Maintenance

 

Why can I still log in?

No.  We have locked all accounts at this time.  We will unlock them when the course resumes.

 

Will I have to take the test again when it is back up?

No. We have all the data from everyone who has passed the course. Your mandate is complete until 12/31/2018.

 

When will it be back up?

Project plan is to re-launch the course during the week of September 11, 2017.

 

What are the links for the LMS(s)? Is the help desk the same?

Same help desk for both portals – This e-mail address is being protected from spambots. You need JavaScript enabled to view it is available M – F, 0800-1700. New portal issues received on Friday will be addressed the following Monday.


“New” LMS Portal Link: https://wscjtc.acadisonline.com


“Old” LMS Portal Link: https://wscjtc.yourlearningportal.com

 

Is the “old” LMS going offline, too?

No. Please continue to use that one for online registration, reports and transcripts.

 

I didn’t report my passing score before it went offline, can I still do that?

Yes, if you want to. I will be getting all the data from the current course and check for everyone who has passed, failed, or was still in progress.

 

Can I get a report or find out who in my agency took the course?

Yes. You can email the WSCJTC LMS at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please give us 24 hours to turn that around for you. Requests on Friday will be filled on Monday.

 

Do I still have to have my staff log in?

No, the portal is locked.

 

Can I get a copy of my certificate?

When the portal opens up, you will be able to print out your certificate.

Where can I follow the progress?

We will post updates in the following places:

1. Facebook

2. Twitter

3. Website

 

What was that RCW again?

This course is to ensure compliance with RCW 43.101.427 which requires that all full-time, general authority peace officers must receive at least two (2) hours of refresher training each calendar year beginning in July 2017.

 

I need my transcript or have a public records request.

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for all of your transcript and public records requests.

 

 

8/2016

Session Session
Title
Start & End Date Location Status/Cost/Downloads
2017-2018 ONLINE Annual CIT Refresher Jul 12, 2017 -Dec 31, 2018 Online

WA
Open  / None  

CURRENTLY OFFLINE