Advanced Communications Training Officer (ACTO), Course #0744

Advanced Communications Training Officer (ACTO) provides students with information about adult training that makes training faster and more effective.  The class is interactive and students gain exercises and hands-on training. 

ACTO is an advanced class recommended for CTOs who have one (1) year of successfully training employees for their agency.  

ACTO is a 24 hour class, including 8 hours of pre-course reading and assignments and 16 hours of in-class time. 

The topics covered in ACTO class:

• Review of basic adult learning principles
• Introduction to the philosophy of accelerated learning
• Advanced adult learning methods
• Multiple Intelligence theory (Gardner)
• Triune brain theory and learning (MacLean)
• Hemispheric Brain Dominance theory and learning (left-brain, right-brain) (Sperry)
• Whole Brain Learning theory (Herrmann)
• Conditions of Learning (Gagné)
• Situational Leadership and the CTO
• Comparison of the San Jose and Reno training models
• Creating effective DORs and SEGs
• Trainer roundtable discussion of issues

Pre-Course readings and assignments:

• Leadership and the One Minute Manager by Ken Blanchard and Drea Zagarmi by mail
• Two modules on Adult Learning from CJTC’s CTO course by email with course acceptance letter
• Pre-course assignment is sent by email and is attached to the acceptance letter.

 Pre-requisites:

There are no pre-requisites for this course. 

Persons with T1 and T2 certifications will be given selection preference in order to assist them in meeting their continuing education requirements.

• Currently employed as a telecommunicator at a recognized PSAP in the State of Washington

 Who can attend our classes?

• Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
• Employees from other call centers, government agencies or security departments will not be accepted.

Cost:

• None

Schedule:

• 8:00 a.m. to 5:00 p.m.
• Dates and locations listed below.

Cancellation Policy:

• Notification to our office is required three (3) weeks before the start of class
• Student no shows or cancellations less than three (3) weeks before class are billed $125.
• Materials may be required to be returned to our office.