Telecommunicator 2, Course #0726

Telecommunicator 2 is a 40 hour class with a post course exam.  Students must pass the post-course exam with a score of 70% or better. Renewable certificates are given for T2 Certification for passing the class.
Topics covered in Telecommunicator 2:
  • Role of the Dispatcher:
    • Customer Service

    • Critical Thinking, Problem-Solving

    • Communications Skills

    • FCC Rules

    • Standardization

    • Abbreviations, physical descriptors, vehicle descriptors

    • Phonetic alphabet

    • Reading letter/numbers & addresses

    • Documentation

    • Radio voice & speech

  • FCC & Equipment Issues

  • Paraphrasing and Terminology
  • Responder Safety Issues:
    • Dispatcher responsibilities
    • Dispatcher awareness
  • Law Enforcement Dispatch Methods:

    • Mobile call-up procedure
    • Emergency tones, alert, channel marker
    • Closing the frequency
    • High risk calls
    • Officer-Involved DV
    • LEOKA statistics
    • Active Shooter
  • Fire Operations & Fire Dispatch Methods:
    • Apparatus
    • Initial dispatch
    • Short report
    • Fire scene operations
    • REVAS
    • Size-up
    • Emergency traffic
    • Passport System
    • RIT
    • Hazmat
    • Firefighting death statistics
  • Incident Command (Management) System Overview
  • Hazardous Materials Incidents
  • Stress Management, Critical Incident Stress Management



(Recommendations only – please contact us if you’d like to have someone attend who has not had the pre-requisites.)

  • Currently employed as a telecommunicator at a recognized PSAP in the State of Washington
Who can attend our classes?
  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.
  • None
  • 8:00 a.m. to 5:00 p.m.
  • Monday through Friday
  • Dates and locations listed below.
Cancelation Policy:
  • Notification to our office is required two (2) weeks before the start of class
  • Student no shows or cancellations less than two (2) weeks before class are billed $125.
  • Materials may be required to be returned to our office.


If the student fails, they can retest after a minimum of 30 days after the end of class. Contact our office for an appointment to retest


Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.


Application Form

CJTC Telecom Application (WORD)

CJTC Telecom Application (PDF)


Submit Applications, Course, Program

or Policy Questions To

Gayle Pond, Administrative Assistant
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Fax: 206-835-7959

T2 Student Guide - PDF

SRG T2 2012 Revision


This class is: Sponsored
What does this mean?