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Telecommunicator I-Basic Call Taker, Course #0725

 

This forty hour course is intended for new telecommunicator personnel with 0-3 months of experience.

The course is a highly facilitated Problem Based Learning course requiring student participation and interaction.

We ask that all participants bring a copy of the agency mission statement with them to the course. These mission statements are posted in the classroom and instructors and students will refer back to them throughout the week as tie back various learning points that are included in your agency’s mission. The goal of this activity is to help make your mission statement (or values & goals) into a living document which ties learning and performance directly back to those statements.


The topics covered in Telecommunicator I: Basic Call Taker:

  • Comm Center and E-911 System Overviews
  • Current and Emerging Technologies
  • AMBER Alert Overview and Information
  • Role of the Telecommunicator
  • Revised Active Listening Attitudes and Techniques Skills
  • Revised Customer Service
  • Group and Team Dynamics
  • Introduction to Stress Management
  • Introduction to the Incident Command System
  • Revised Liability
  • Call Processing/Call Interviewing
  • Responder Safety
  • Callers in Crisis
  • Mentally Ill Callers
  • Suicidal Callers
  • Techniques to Deal with Challenging Callers
  • Emergency Medical Dispatch Overview
  • TTY/ADA issues and Dept. of Justice Recommendations for Equal Access to 9-1-1 Services
  • Fire Call Taking
  • Handling Missing, Abducted, or Sexually Exploited Children calls (APCO/ANSI standard)

Pre-requisites:

(Recommendations only – please contact us if you’d like to have someone attend who has not had the pre-requisites.)

  • Currently employed as a telecommunicator at a recognized PSAP in the State of Washington
  • Bring a copy of your agency's mission statement to class (Landscape, 8x10)
  • Pre-Course reading which is mailed to each student before class.

Who can attend our classes?

  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.

Cost:

  • None

Schedule:

  • 8:00 a.m. to 5:00 p.m.
  • Monday through Friday
  • Dates and locations listed below.

Cancelation Policy:

  • Notification to our office is required two (2) weeks before the start of class
  • Student no shows or cancellations less than two (2) weeks before class are billed $125.
  • Materials may be required to be returned to our office.

 

Retesting

If the student fails, they can retest after a minimum of 30 days after the end of class. Contact our office for an appointment to retest.

 

Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.

 

Application Form

CJTC Telecom Application (WORD)

CJTC Telecom Application (PDF)

 

Submit Applications, Course, Program

or Policy Questions To

Gayle Pond, Administrative Assistant
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Fax: 206-835-7959

 

T1 Student Guide PDF

T1- Combined 2011 Student Resource Guide 010914



Session Start & End Date Location Status/Cost/Downloads
0725-7 June 09 -13, 2014 WSCJTC
19010 1st Ave S
Seattle WA 98148
Open  / None  

Directions
Hotels
0725-1 September 15 -19, 2014 WSCJTC
19010 1st Ave S
Burien WA 98148
Open  / None  

Directions
Hotels
0725-2 January 26 -30, 2015 WSCJTC
19010 1st Ave S
Burien WA 98148
Open  / None  

Directions
Hotels
0725-3 Mar 30 -Apr 03, 2015 WSCJTC
19010 1st Ave S
Burien WA 98148
Open  / None  

Directions
Hotels
0725-4 April 20 -24, 2015 Spokane Fire Training Center
1620 N. Rebecca St.
Spokane WA 99217
Open  / None  

Directions & Hotels
0725-5 June 01 -05, 2015 WSCJTC
19010 1st Ave S
Burien WA 98148
Open  / None  

Directions
Hotels