We typically promote people to a supervisory position based upon their demonstration of the technical competencies required at the line level, not because of their ability to handle the demands of supervision. The world of the supervisor is significantly different from that of the line worker. All too often, the newly appointed supervisor subsequently finds him or herself immersed in a ‘world’ he or she didn’t anticipate and/or doesn’t understand. The result is often a well-intentioned but ineffective supervisor who is unprepared for the ‘realities’ of supervision. The transition from effective line worker to effective supervisor is a difficult and challenging one.
This pre-supervisor’s course is designed to acquaint the prospective supervisor with an awareness of the demands and functions of the world of supervision. Participants will be confronted with a variety of ‘real life’ supervisory scenarios and asked to evaluate and strategize how they might be understood and resolved. This course is more about identifying the systemic functions of supervision rather than developing specific supervisory skills the participant may or may not use dependent upon promotional opportunities or personal incentive. It is intended to promote an understanding of the role of the supervisor, an awareness of what the student brings to the position, and what that 'fit' looks like. It should provide both the student and the organization a realistic framework from which to decide if this is a direction they wish to pursue.
The cost for this course is $250 per participant.
First Level Supervision (New Course Curriculum), Course #4127
The job of a First Level Supervisor is perhaps the most challenging position in the organization, and clearly critical to its success. As noted in the comprehensive leadership study by Marcus Buckman and Curt Coffman “First Break All the Rules: What the World’s Greatest Leaders Do Differently”, the primary reason employees leave their organizations is due to poor supervision. Employee ‘disengagement’ has doubled over the last five years and is related directly to organization supervisory practices!
Once an individual is promoted into a supervisory position there is often very little guidance provided on how to identify and resolve challenging leadership issues and problems. The result in many cases is a new supervisor who finds him or herself in a role that is not completely understood and for whom there is often little meaningful direction or assistance.
Based upon a comprehensive Job Task Analysis conducted jointly with its stakeholders, the Criminal Justice Training Commission (CJTC) has re-designed the First Level Supervision Training program. The revised offering will focus on adult critical thinking and development of higher levels of problem solving. The new-found knowledge, skills and abilities will then be applied to resolving real world supervisory situations. This class will provide the framework for developing strong leaders in support of your Department’s mission and values:
Students will be presented with a comprehensive ill-structured problem and confronted with seven product specifications that were identified in the Job Task Analysis. These seven areas include:
Areas of Critical Thinking and Problem Solving:
- Demonstrate interpersonal communication skills.
- Coach and mentor employees.
- Generate and manage documentation.
- Identify and manage department resources.
- Manage critical incidences.
- Evaluate employee performance
- Demonstrate an understanding of progressive discipline practices and "just cause" protocols.
Students will work in teams to develop presentations throughout the week related to the seven specification areas. The teams will be compelled to examine leadership situations that require them to be self-directed and self-motivated in order to be successful. A final presentation will be made at the end of the week demonstrating how participants incorporated the product specifications into their examination of the problem and development of a well-researched solution.
The teams will be required to develop a facilitator’s guide for their final presentation. This guide will be used to assist in the facilitation of on-site training. Before participants can receive certification of completion, they must facilitate teaching the seven specifications to staff at their own Department. Monitoring and quality assurance of this process will be the responsibility of the parent organization. This process must be completed within six months of completion of the class.
The cost for this course is $200 per non-mandated participant.
First Level Supervision 80 hour Online (First-Line Supervisory Training for CJ Professionals), Course #4126
The Washington State Criminal Justice Training Commission (WSCJTC), and the University of Wisconsin-Platteville (UWP) have forged a partnership to offer online educational opportunities to criminal justice professionals for career development.
The Online First Level Supervision 80 hour course focuses on the role and function of the first-line supervisor in criminal justice agencies. Participants will examine the importance of leadership styles; supervisory skills; functions and practices; communication skills; and motivation and team building in the development of line personnel.
- Role of the Supervisor: Essentials of High Performance Supervision
- Basic Planning, Time Management and Change Management
- Supervisory and Team Leadership
- Supervisor Functions in Organizational Administration
- Dynamic Communication Skills and Stress Management
- Personnel Leadership
- Ethics in Law Enforcement Management
- Crisis Management and Critical Incident Management
Cost for this course is $400 per non-mandated participant
Middle Management, Course #4220
Mid-level managers face a variety of challenges in learning how to be effective leaders and provide meaningful direction and collaboration for their organization. These challenges often include strong philosophical differences of opinion about “what” their basic product is and “how” to deliver it. All too often, vague, misunderstood, or neglected mission statements and values aggravate the confusion rather than clarify it. The resultant different opinions translate into divergent areas of focus, varied law enforcement and correctional priorities, and competing standards of performance.
Instead of being fuel for healthy debate and problem solving, differences become the basis for disputes. Instead of working in ‘partnership’, employees begin to fractionalize along floating philosophical lines. Territorialism replaces teamwork. Criticism replaces communication. Tension replaces trust. Groups grow reluctant to share information with other groups for fear of giving “them” the advantage in the race (real or imagined) for resources and recognition.
Driven by a comprehensive Job Task Analysis the Criminal Justice Training Commission (CJTC) has re-designed the Mid-Management program. The revised offering combines facilitated presentations, leadership analysis, and adult critical thinking exercises to explore the world and challenges of mid-level managers.
Areas of concentration constitute the majority of the academy focus:
- The DiSC Profile
- Understanding Organizations and Systems
- Building Effective Teams
- Conflict resolution strategies and practices
- Leading Across Generations
- A two-day table-top exercise in organization leadership & management
- Project management
As a means of incorporating the knowledge gained through the leadership experience, students are asked to identify a systemic challenge facing their organization and develop a project to be implemented upon return to their Department.
Cost for this course is $200 per non-mandated participant