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Telecommunicator 1, Course #0725

 

This forty hour course is intended for new telecommunicator personnel with 0-3 months of experience.

The course is a highly facilitated Problem Based Learning course requiring student participation and interaction.

We ask that all participants bring a copy of the agency mission statement with them to the course. These mission statements are posted in the classroom and instructors and students will refer back to them throughout the week as tie back various learning points that are included in your agency’s mission. The goal of this activity is to help make your mission statement (or values & goals) into a living document which ties learning and performance directly back to those statements.


The topics covered in Telecommunicator 1:

  • Comm Center and E-911 System Overviews
  • Current and Emerging Technologies
  • AMBER Alert Overview and Information
  • Role of the Telecommunicator
  • Revised Active Listening Attitudes and Techniques Skills
  • Revised Customer Service
  • Group and Team Dynamics
  • Introduction to Stress Management
  • Introduction to the Incident Command System
  • Revised Liability
  • Call Processing/Call Interviewing
  • Responder Safety
  • Callers in Crisis
  • Mentally Ill Callers
  • Suicidal Callers
  • Techniques to Deal with Challenging Callers
  • Emergency Medical Dispatch Overview
  • TTY/ADA issues and Dept. of Justice Recommendations for Equal Access to 9-1-1 Services
  • Fire Call Taking
  • Handling Missing, Abducted, or Sexually Exploited Children calls (APCO/ANSI standard)

Pre-requisites:

(Recommendations only – please contact us if you’d like to have someone attend who has not had the pre-requisites.)

  • Currently employed as a telecommunicator at a recognized PSAP in the State of Washington
  • Bring a copy of your agency's mission statement to class (Landscape, 8x10)
  • Pre-Course reading which is mailed to each student before class.

Who can attend our classes?

  • Public safety telecommunicators employed at a recognized PSAP in the State of Washington.
  • Employees from other call centers, government agencies or security departments will not be accepted.

Cost:

  • None

Schedule:

  • 8:00 a.m. to 5:00 p.m.
  • Monday through Friday
  • Dates and locations listed below.

Cancelation policy:

  • If you are canceling your employee from the class, we need at least (2) two week’s notice before the start of class
  • Student no-shows or cancelations with less than (2) two weeks from the start of class will be billed $125
  • Materials must be returned from canceled student registrations
  • The Telecommunicator Program will cancel a class due to low enrollment 4 weeks out from the class

 

Retesting

If the student fails, they can retest after a minimum of 30 days after the end of class. Contact our office for an appointment to retest.

 

Priority of Acceptance

If submitting more than one application, mark each one in the order you’d like them accepted.

 

Application Form

CJTC Telecom Application (WORD)

CJTC Telecom Application (PDF)

 

Submit Applications, Course, Program

or Policy Questions To

Gayle Pond, Administrative Assistant
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Fax: 206-835-7959

 

T1 Student Guide PDF

T1- Student Resource Guide

 

Session Start & End Date Location Status/Cost/Downloads
0725-5 Feb 26 -Mar 02, 2018 MACC
208 S Hamilton RD
Moses Lake WA 98837
Open  / None  

0725-10 March 05 -09, 2018 WSCJTC
10910 1st AveS
Burien WA 98148
Open  / None  

May class replaced with this one. 12/4/17
0725-6 April 02 -06, 2018 Skagit 911
2911 E College Way
Mount Vernon WA 98273
Open  / None  

0725-1 August 20 -24, 2018 WSCJTC
19010 1st AVe S
Burien WA 98148
Open  / None  

0725-2 September 17 -21, 2018 Cowlitz Co?
TBD
WA
Open  / None  

0725-3 November 12 -16, 2018 Region 8?
TBD
WA
Open  / None