Problems or Complaints

If there’s a problem with your children’s medical care, we suggest you talk with your doctor first. If that doesn’t work and your children are with a health plan, then call their plan and file a complaint (also called a grievance). If the problem still isn’t solved, contact the Medical Assistance helpline or call at 1-800-562-3022 (TTY/TDD Only 1-800-848 5429).

If you are fee-for-service, you have a right to ask for a fair hearing when your children's medical is denied, ends, delays, or limits medical care.

Office of Appeals
Department of Social and Health Services
Post Office Box 2465
Olympia, Washington 98507-2465

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