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Frequently Asked Questions

Do I qualify for medical transportation

How do I request medical transportation

Transportation Broker regional phone list

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Request Non-Emergency Medical Transportation

How do I request and receive non-emergency medical transportation?

To request non-emergency medical transportation, contact the Regional Broker who covers the area where you live. Your regional broker will arrange the most appropriate, least costly transportation for you. The most common types of transportation available include:  public bus, gas vouchers, client & volunteer mileage reimbursement, volunteer drivers, taxi, wheelchair van or accessible vehicle, and commercial bus and air.

How far in advance should I contact the Regional Broker to request transportation?

It is recommended that you contact your Regional Broker to request non-emergency medical transportation at least 7-14 days in advance of your healthcare appointment. The advanced notice of your request for transportation may increase the likelihood a ride can be found for you. If your request is made less than two business days before your appointment, your Regional Broker may ask you to try and reschedule your medical appointment as transportation may not be available.

Information to have ready when you call:

  • Your DSHS Medical Assistance ID Card
  • Your complete pick-up address
  • The name, and phone number of your medical provider
  • Exact appointment date and time
  • The type of healthcare appointment (i.e. dialysis, OB, dental, etc.)
  • Your return time, if known

    • If you have additional questions that your regional brokers can't answer, call our Customer Service Center at 1-800-562-3022

    For comments or questions regarding Transportation Services, email ask Transportation Services

  • Modified: Monday, July 07, 2008.

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